AZ Sign Shop Shipping Policies  as of 3/28/2008


Basic Guidelines:

AZ Sign Shop offers a range of shipping options, so actual shipping times may vary depending on product weight, size, quantity, delivery method chosen, and material availability. Some custom orders may require additional time to process, but you will be notified if we foresee an unusual delay. Most Custom and Stock products are shipped from our facility within 3 to 5 business days, after final proof approval, customers choose their desired method of shipping during the checkout process and can request expedited shipping in Quick Quoter or By calling after placing order.. A flat or freight rate  is charged for most products unless your product is marked as a "Free Shipping Product". Our shipping rates are calculated for commercial delivery in the Continuous US State, Call for Shipments to Hawaii or Alaska. If your order is being sent to a residence, additional fees may apply. If our on-line shipping estimated system discovers an inaccurate shipping estimate, the customer will be notified prior to the products production.

Taxes:

Customers are responsible for any taxes, custom duty fees, VAT, and handling fees that apply to your order.

Shipping-Special Order:

OverSized items and Banner Stands By Quote. If you need your product sooner you can upgrade by selecting Expedited for 3-7 days Turn and 2-5 day Shipping or Next Day for 1 Day Turn and 1-2 day shipping In the Quick Quoter.

Turnaround Times:

Every job is custom made to customer specifications so turnaround times are varied and can only be estimated. AZ Sign Shop makes every effort to provide quality products in a timely manner. If the customer notifies us of a time sensitive project, we will work with the customer to make sure that we can meet the customer's deadlines.

Order Cancellations:

Canceled orders are subject to a cancellation fee based on production status. Fees are as follows: $25.00 before 1st proof sent; $55.00 prior to final approval. Jobs cannot be cancelled after final approval and full amount is due.

Refunds:

Refunds will be In-House credit ONLY. Because of the custom nature of our products, we cannot offer money based refunds. If the customer is dissatisfied with a product because of a manufacturer inferiority, items must be returned in whole and a determination will be made on a case by case basis.